At African Mosaique, we value your satisfaction and want to ensure a seamless shopping experience. Our return policy is designed to provide clarity and fairness. Please review the following guidelines:

1. Eligibility for Returns:
   • You have up to 14 days from the date of product receipt to initiate a return.
   • Products must be returned in the same condition as when you received them.
2. Condition of Returned Products:
   • New Products: If the product is new and unused, it must remain in pristine condition.
   • No Damage or Signs of Use: We expect returned items to show no damage or signs of wear.
3. Exceptions:
   • If the reason for return is not due to damage, defects, or incorrect items, we reserve the right to assess the product’s eligibility for return.
   • In such cases, we issue store credit in the form of a gift voucher valid for 6 months. No cash refunds will be provided.
4. Using Store Credit:
   • Customers can utilize the gift voucher to order another product from our store.
   • The voucher will be sent via email for easy redemption.
5. Requesting a Return:
   • To initiate a return, please email us at [email protected] with your order number.
   • Our team will promptly assist you in processing the return.
6. Important Note:
   • The returned product must be in the exact same condition as when you received it.
   • This includes all accessories that were part of the original purchase.

Thank you for choosing African Mosaique. We appreciate your trust and look forward to serving you again!